Ordering, Payment and Shipping
Order Submission
Submitting an order through our website sends your order to Boca Pet for processing. You will receive confirmation that your order has been submitted.
Payment
Credit cards are charged after the order is packed and the final total has been calculated. Approved customers may order using Net 30 payment terms.
Shipping
Shipping is calculated after packing based on the actual cartons, weight, and destination. The shipping charge is then added to the final order total. Delivery times depend on the carrier and destination.
Problems WIth an Order
Please report damaged, incorrect, or otherwise problematic items within 30 days of delivery. At the customer’s request, Boca Pet will provide a replacement, refund, or account credit.
Product Returns
Opened products cannot be returned. Please contact Boca Pet before returning any unopened products so we can review the request and provide instructions.
Customer Information
Boca Pet uses customer information to process and fulfill orders, provide customer service, communicate about orders, and maintain necessary business records. Information may be processed by service providers that help operate our website and business.
Payment Security
Credit card information is securely collected and processed through Stripe. Boca Pet does not collect complete card details directly through its website. Wix and Stripe may process information according to their own privacy and security policies.
Questions About Our Policies?
Please contact the Boca Pet team if you have questions about an order, payment, shipping charge, damaged item, return, or how your information is handled.
Last updated: August 2026